After-sales service

In warranty

Have you checked our FAQs and Owner’s Manuals sections? The information provided there may help you identify the problem and find the solution by yourself.

If you cannot solve the problem yourself and your product is still under guarantee, select your country and the product category and get in contact with an Authorised Kaz Service Centre (if one is available in your country), or send an e-mail describing your problem to our after-sales service team.

Select your country
Select product category

N.B.:
Any product which is returned to the Authorized Kaz Service Center for repair and which is found to have no defects will be returned to the consumer for a service charge determined and communicated by the Authorized Kaz Service Center. This charge is to cover the costs of retesting and handling. Packing slip and invoice will indicate "IN WARRANTY - NO TROUBLE FOUND".

Any product which has been misused or mishandled and cannot be repaired to meet reliability requirements will be returned to the customer as is for a handling fee determined and communicated by the Authorized Kaz Service Center. Packing slip and invoice will indicate NOT COVERED BY THE GUARANTEE - UNREPAIRED.

Any product which has been misused or mishandled and cannot be repaired to meet reliability requirements will be returned to the customer as is for a handling fee determined and communicated by the Authorized Kaz Service Center. Packing slip and invoice will indicate NOT COVERED BY THE GUARANTEE - UNREPAIRED.

Out of warranty

Have you checked our FAQs & Owner's Manuals sections? The information provided in those sections could help you to identify the problem and find the solution by yourself.

If you cannot solve the problem yourself, and your product is out of its guarantee period, an Authorised Kaz Service Centre will help you to possibly resolve the defect or will guide you on how to find the best solution to solve your problem. Repairs (if applicable) of products out of warranty will be charged in accordance with the repair price list approved by Kaz.

Select your country and the category of your product and get in contact with an Authorised Kaz Service Centre (if one available in your country) or send an e-mail describing your problem to our After-sales Service Team.

Select your country
Select product category

N.B.:
For thermometers and blood pressure monitors you can:

  • send the product to the Authorised Kaz Service Centre for a chargeable repair or;
  • purchase in the Authorised Kaz Service Centre a new product at a special price