Retailer FAQs

Our new distribution center in Genk, Belgium

As part of our strategy to support the continuous growth of our business, we have developed a new logistic concept.

We are pleased to announce that we are centralising our entire European logistical activities in our new continental distribution center in Genk, Belgium, with a new logistics provider Katoen Natie B.V. (You will find the new address in “Where is the warehouse?”).

Our objective is to offer you continuous improvement in product availability and delivery accuracy.

The deliveries out of our new warehouse will be phased in beginning on 3 May 2010 as indicated in the schedule (See: “When will the transition occur ?”).

If you have any questions regarding this change, you will find the answers in the relevant FAQ. Of course you can also contact customer service, or reach us through the contact us section.

Customer Service Team

Why are you changing your logistical set-up?» Open answer

We are moving our warehouse from Greven, Germany, to Genk, Belgium, to consolidate our operations in a new location and to improve our efficiency and service to you, our customers.

When will the transition occur?» Open answer

The transition will occur in phases by country as indicated below:

Benelux	3-May-10
Italy / Spain	10-May-10
CEE / MEA	17-May-10
Nordic countries / Switzerland	24-May-10
Germany / Turkey	31-May-10
France	14-June-10
Austria	28-June-10

How will this affect self pick-up? Where do I have to pick up the products now?» Open answer

Customers that pick up the products will have to advise their forwarder / carrier of the address of our new distribution centre:

Kaz Europe

Katoen Natie Terminal Genk

Geleenlaan 23 – magazijn 4

3600 Genk

Belgium

How will this affect environmental regulations? (disposal of electronics, EAR, Green Dots, batteries, disposal fee, recycling fee, etc.)?» Open answer

Environmental regulations are handled by the legal entity in our Lausanne office, and this doesn’t change with the warehouse move.

Will this impact my lead time?» Open answer

The lead times indicated on your agreements will be respected.

Will there be any changes when I place my order?» Open answer

This change has no impact on order processing, invoicing or payment processing.

Will there be any changes in the EDI transmissions?» Open answer

There will be no changes to the way orders are processed through EDI.

Who can I contact if I have further questions?» Open answer

You can contact customer service or send a form through the contact us section.

Where is the new warehouse?» Open answer

Our new European Distribution Center (B) is located 250km from the current location.

A – Greven, Germany – Current Warehouse

B – Genk, Belgium – New European Distribution Center